Cyberex Power Protection Signature Services

Cyberex Power Protection Signature Services

Cyberex Power Protection Signature Services offer many of the basics that any critical power environment would need: maintenance, break/fix and spare parts. As the manufacturer of Cyberex equipment and the company servicing the equipment we can offer our customers extended warranties and exceptional factory trained personnel.

Service technicians are available 24 hours a day, 365 days a year. When you contact Cyberex Power Protection Services, a factory trained Field Engineer will arrive within the agreed upon response time (24 hour, 8 hour, 4 hour) to your facility to provide onsite maintenance to your equipment.

 

Start-Up Services

Start-Up Service is designed to provide thorough inspection and energization of the equipment to verify full functionality and warranty certification. A certified field technician or engineer will visit the site location to perform start-up services for the equipment. A start-up report will be generated and distributed to the customer.

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Commissioning Services

The commissioning service is designed to provide support to the facility/project manager on-site during the facilities equipment commissioning process and is complimentary to our Signature Start-Up Service. A certified field engineer will work with the assigned site manager to ensure all products are integrated, tested, and working.

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Extended Warranty

Extended warranty and upgrade options, purchased concurrently with the equipment, offer a security extension beyond the standard warranty. These plans provide all-inclusive coverage for any emergency or failure, with the added peace of mind that an authorized, factory trained technician will be on site to address your problem within a matter of hours.

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Preventive Maintenance Plans

Preventative Maintenance Plans offer an annual inspection of your equipment to identify and correct potential problems before a crisis occurs. With three levels of service to choose from, there is a plan to fit every need and budget. 

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Break Fix Plan

Some facilities require the same comprehensive coverage, security, and assurance of a guaranteed on-site response, but do not have the ability to shut down for an annual preventative maintenance check. Break/Fix Plan options provide this all-inclusive coverage for any emergency or failure without the annual preventative maintenance visit.

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Spare Parts

Spare parts are necessities to the critical power industry. Even though equipment is built for years of reliable performance under the most demanding conditions, individual life expectancies of components can vary, thus reducing the equipment’s optimal performance. When a component reaches the end of its life, the ability to reduce that impact and restore your critical systems back to normal operating mode is vital.

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Reliability Enhancements

The Reliability Enhancement Program for Static Transfer Switches (STS) and UPS systems is designed to restore mission critical reliability to the performance of aging products. It is recommended that preventative maintenance service be performed by a factory certified service technician. To sustain STS and UPS reliability, we recommend enhancement updates and component replacements to extend the service life of your products.
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